Shipping Information
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We aim to get your order to you as quickly as possible! Here’s what you can expect:
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Processing Time: All orders placed before 3 PM are dispatched the next working day.
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Shipping Time: Standard delivery takes 2-3 working days. Next-day delivery is also available for certain locations.
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Carrier: We ship all orders via Yodel for reliable and efficient service.
Please note that shipping times are estimates and may vary depending on your location and external factors. If you need your order sooner, choose our next-day delivery option at checkout!
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RETURN POLICY
Return Policy for GBappliances LTD
Effective Date: 1st November 2024
At GBappliances LTD, we want you to be completely satisfied with your purchase. Whether you shop online or in-store, we aim to make the return process as smooth as possible. Please read our return policy below to understand your rights and responsibilities.
1. Online Orders
Eligibility for Returns
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Items must be returned within 30 days of receipt for a refund or exchange.
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Items must be in their original condition, unused, and with all original packaging and accessories.
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Certain items, such as personalized products, consumables, and clearance items, may not be eligible for return unless faulty.
How to Initiate a Return
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Contact us at info@gbappliancesltd.com with your order number and reason for the return.
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We will provide you with return instructions and a return shipping address.
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Securely package the item and include proof of purchase (invoice or receipt).
Refunds
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Refunds will be processed within 7-10 business days of receiving the returned item.
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Original shipping fees are non-refundable unless the return is due to our error (e.g., incorrect or faulty item).
Return Shipping Costs
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If the item is faulty or incorrect, we will cover the return shipping costs.
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For other returns, customers are responsible for return shipping.
Exchanges
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If you wish to exchange an item, let us know when initiating the return. Exchanges are subject to availability.
2. In-Store Orders
Eligibility for Returns
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Items must be returned within 30 days of purchase for a refund or exchange.
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Items must be in their original condition, unused, and with all original packaging and accessories.
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Clearance items, personalized products, and consumables may not be eligible for return unless faulty.
In-Store Return Process
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Bring the item to the store where you purchased it.
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Provide proof of purchase (receipt or invoice).
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Our staff will inspect the item and process your return or exchange.
Refunds
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Refunds for in-store purchases will be issued to the original payment method.
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If the original payment method is unavailable, a store credit may be issued.
3. Faulty or Damaged Items
We take quality seriously and apologize for any inconvenience caused by faulty or damaged items. If you receive a faulty or damaged product:
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Online Orders: Contact us within 30 days of receipt to arrange a repair, replacement, or refund.
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In-Store Orders: Visit the store within 30 days with the item and proof of purchase to resolve the issue.
4. Non-Returnable Items
The following items cannot be returned unless faulty:
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Personalized or custom-made products.
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Consumable items once opened (e.g., wax melts, cleaning supplies).
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Items marked as final sale or clearance.
5. Additional Information
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Refunds and exchanges are processed only upon verification of the returned item's condition.
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GBappliances LTD reserves the right to refuse a return if the item does not meet the return criteria.
Contact Us
For any questions or assistance with returns, please contact us:
GBappliances LTD
Email: info@gbappliancesltd.com
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